Our daughter has help herself with her mum’s credit card and we were surprised by UPS trying to deliver a small parcel which we didn’t expect and collect 14.20 pounds VAT and Duty Brokerage charges. After checking the online banking and googling for a bit we discovered that a purchase has been made of colour contact lenses worth £61 from an Australian company without the card owner even knowing anything about it. Putting two and two together and after some hard questioning it turn out that our 14 years old teenage daughter has cut the corner by using her mum’s credit card numbers.
The card is now blocked. The daughter is grounded for a month. We don’t want the lenses and especially we don’t want to pay the Import VAT and duty brokerage charges on top of that. If we don’t collect the parcel probably UPS will return it back to the sender but I doubt that they we be too keen to return all of the money. I am not sure what the transportation cost is involved. At the same time we cannot declare the transaction as fraudulent as it will come back to us and at the end of the day we as parents are responsible of the actions of the daughter. If it wasn’t the extra import Vat and surcharges we were thinking to say that this is the Christmas gift for our daughter.
I am planning to speak with the seller tonight to see what they are prepared to give back.
I want to tap into the collective wisdom what is the best way out of this mess and how to get maximum amount refunded and how to deal with our dauther. Could you help?
The bank is Barclays indeed but I am worried that starting a fraud investigation procedure to claim the money back will harm my daughter criminal record in some way, which is not good start in life and we don’t want to do this to her. Also it will find her mum responsible as a parent anyway at the end of the day.
I would take major issue with a couple of respondents who have said you are entitled to a refund. You are indisputably not entitled to any such thing. The product is not defective, it was ordered using correct card holder details, so you either dispute with Barclaycard with the effects you wish to avoid, you don't collect the package and save the extra costs, or you collect the package and make your daughter pay the full amount. You cannot have it every which way. Fraud HAS been committed, if you wish to avoid the normal consequences you must accept the financial lost. End of.
Add: I would also add that as part of the lesson your daughter clearly needs to learn, you should not be seeking to mitigate the problem by involving the seller. If YOU make the problem go away, then that is simply showing that she can do wrong and then have Daddy wipe up the mess…..